FAQ
Workshops
Can I reserve more than 30 spots?
Our conditions allow for the comfortable conduct of activities for up to 30 people.
Is there space for a bus?
Yes, designated parking space for buses is available near Building D. Detailed information can be found in the Contact.
Is there a place on campus to have a meal?
We have a space where you can have a self-provided meal. We do not have vending machines for drinks/snacks or a cafeteria.
What is the ticket price for adults and children?
All pricing information is available in the Price List.
What are the opening hours of the Gardens of Experiences?
Monday to Friday from 7:30 to 15:00.
How long do the workshops last?
Depending on the workshop type, sessions last either 60 or 240 minutes.
Is the area accessible for people with disabilities?
The Gardens of Experiences are located on the ground floor of the building (no stairs). We have an accessible restroom.
I left an item with you, e.g., a hat. How can I retrieve it?
Please contact us via email: ogrody.doswiadczen@port.lukasiewicz.gov.pl or phones +48 727 555 144 and +48 727 552 417.
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Do you organize private events?
We consider each proposal individually, so please contact us at ogrody.doswiadczen@port.lukasiewicz.gov.pl.
What is the minimum and maximum age for workshop participants?
Our offer is tailored to participants from 5 years old.
Do you offer discounts for regular guests?
Currently, we have cards where you can collect stamps. After reaching the required number of stamps, you can enjoy one free session within the next 3 months.
I have a voucher for free sessions – how can I book them?
Please choose a convenient date on the registration form on the website. During booking, select the Cash payment option as the payment method. Present the voucher to the Gardens of Experiences staff before the workshops begin.
Is it allowed to take photos during the sessions?
Yes, provided that all participants give consent for the processing of their images.
Is it possible to receive an invoice for the sessions?
If you want an invoice, inform the Gardens of Experiences staff before making the payment. The invoice will be issued and sent to the email address within 14 business days.
I can’t reach you by phone, what should I do?
Please contact us via email ogrody.doswiadczen@port.lukasiewicz.gov.pl. We will respond within the next 24 hours.
Do you have a souvenir shop?
We do not have such a shop.
Can I pay by bank transfer after booking sessions with on-site payment?
Unfortunately, this is not possible.
How can I cancel reservations?
To cancel a reservation, please press the Cancel Reservation button in the confirmation email for that reservation.
I booked sessions for 24 people, but more/less may come on the day of the sessions. What to do in such a situation?
In case of a change in the number of participants by 5 or more people, please contact us via email.
I booked sessions for 23 people, but only 19 attended. Do I have to pay for absent individuals?
For on-site payments, the fee is equal to the number of participants attending the sessions. For pre-payment via bank transfer, we cannot refund the money.
Where should I come for the sessions?
Scientific workshops take place in Building C. All directions are in the Contact.
Do you have vouchers or gift cards?
We offer vouchers for selected sessions for a specific number of participants. The voucher price is in the Price List.
How to book double sessions?
Please register for two consecutive workshops on the chosen date, then contact us to declare the workshop themes.
Will children have safety measures provided?
Each workshop participant receives a laboratory apron before the sessions start.
What are the payment methods for workshops?
We have two options – advance payment by bank transfer (during reservation) or payment by card/cash/BLIK on-site directly before the sessions.
If I am late, does the workshop time count from the time of arrival?
We have a set schedule to follow. Therefore, in case of tardiness, the workshop time will be shortened accordingly.
Do I pay for the declared or actual number of participants?
Payment is for the actual number of participants, minimum PLN 600.
Birthday
Can younger siblings of the celebrant (<5 years old) be present in the laboratory?
Yes, but they should be accompanied by a guardian.
Does the child need to dress in a specific way or bring anything?
We have no specific dress requirements. We recommend comfortable clothing.
If I am late, does the birthday time count from the time of arrival?
We have a set schedule to follow. Therefore, in case of tardiness, the birthday time will be shortened accordingly.
Until when can I change the reservation date?
You can change the reservation date up to 12:00 on the business day preceding the birthday.
Will there be birthday decorations and tableware in the room?
Decorations and tableware are the responsibility of the celebrant. Gardens of Experiences only provide the space for the event and workshops.
Do I pay for the declared or actual number of participants?
Payment is for the actual number of participants, with a minimum of 600 PLN.
Can parents stay inside the building during the birthday celebration?
Certainly, but we ask parents to stay in the designated meal area and not enter the laboratory during the workshops to avoid distracting participants.
Is there a cafe/restaurant where parents can wait for the children?
We do not have a restaurant space or vending machines for coffee/snacks.
Is a deposit required for birthdays?
We do not require a deposit.
Is there parking available on the Łukasiewicz – PORT campus?
Yes, please inform the gatekeeper at the entrance gate about the purpose of your visit (Birthday in the Gardens of Experiences).
Can parents participate in laboratory workshops?
Only the parents of the birthday celebrant can participate in the workshops.